Aetna Better Health

*Scheduling appointments  It’s very important to keep all appointments you make for doctor visits, lab tests or X-rays. Please call your PCP at least one day ahead of time if you can’t keep your appointment. If you need help to make or cancel an appointment, call Member Services at 1-866-329-4701 (TTY: 711), Monday–Friday from 8:30 AM–5:00 PM. 

 

 

Vision services Members can get the following vision services:

• Vision exam: One (1) comprehensive vision exam from in-network optometrists and ophthalmologists per year.

• Frames: Members can get new eyeglasses every 24 months. You can: - Choose standard frames from Aetna Better Health of Illinois at no cost. - Use a $100 allowance toward eyeglasses at a retail store. If the eyeglasses you choose are more than $100, you’ll need to pay the remaining balance out of pocket. You can choose glasses OR contacts.

• Lenses: If certain prescription requirements are met, single vision and bifocal lenses are fully covered.

• Contact lenses: The fitting fee is fully covered and members have $80 toward the cost of contact lenses every 24 months. If the lenses you choose are more than $80, members must pay the remaining balance out of pocket. You can choose glasses OR contacts.

Aetna Member Services at 1-866-329-4701 (TTY: 711). Our business hours are MondayFriday, 8:30 AM–5:00 PM (CT).

We can help with:

• Benefits questions • Transportation • Interpreter services • Behavioral health crisis needs You can reach the 24-Hour Nurse Line anytime day or night at 1-866-329-4701  (TTY: 711) to talk to a nurse for health care advice.  Other helpful numbers • Emergency: 911 • Fraud and Abuse Hotline: 1-866-536-0542  Online: AetnaBetterHealth.com/Illinois-Medicaid  Mailing address: 3200 Highland Avenue, MC F648 Downers Grove, IL 60515

• Vision services are covered for children who are enrolled and get assistance from Chicago Public Schools (CPS) and their vendors. You must use an in-network vision provider for vision services. To find an in-network vision provider, call Member Services at 1-866-329-4701 (TTY: 711). Or check “Find a Provider” online at AetnaBetterHealth.com/Illinois-Medicaid.